PSYCHOTHERAPY & COUNSELING
Psychotherapy and counseling are provided to individuals, couples and families.
Our licensed therapists provide a compassionate and solution-focused approach to healing.
Spanish and Greek spoken at both locations
WHAT WILL HAPPEN WHEN YOU CONTACT US FOR PSYCHOTHERAPY?
A Guide for Receiving Services at Hellenic Foundation
Pre-Screen
When you contact the agency to request services, you will first speak to our psychotherapist/case manager. She will assess your program eligibility and ensure that you receive the appropriate services to address your concerns. Our agency offers a variety of services for many different problems. If we do not offer the services you need, we will refer you to another provider within our area.
Orientation
The information provided within the Client Orientation Packet is intended to provide you with a thorough orientation to our agency. Please read it carefully and discuss it with your Primary Therapist as needed. He/She will take as much time as necessary to answer your questions and ensure that you understand all of the information that has been provided to you.
Assessment
Once the pre-screening process is complete, you will be scheduled to complete an assessment with a therapist. During the initial assessment, information is gathered by utilizing a “Client Information Sheet”, a “Mental Health Assessment”. You will be asked to complete The Client Information Sheet. The “Mental Health Assessment” is completed by the clinician. When applicable and/or with your consent, information is also obtained from the family members and/or collateral service providers. The Assessment process is completed within no more than three (3) treatment sessions.During the assessment process you will also sign a Consent for Services form. Your consent allows us complete the assessment process, develop an individualized treatment plan and provide recommended services to address your needs. It is very important that you tell your therapist about all that is bothering you; the therapist is there to help you. The information that you provide help the therapist to get a complete picture of your situation and to be as helpful as possible.
Individual Treatment Planning
Your Individual Treatment Plan (ITP) is the document that describes that services you will receive at our agency. Your ITP is developed with your input and collaboration. It describes the overall goals of treatment, the steps or “objectives” that will be taken to reach your goals, the services that will be provided, and the staff members assigned to work with you.Once the plan is complete, you will be asked to sign the ITP. You will also be given a copy of your plan. Your plan will not be changed without your input and consent. Your service plan will be reviewed on a regular basis as long as you remain active in treatment.
Discharge Planning
Hellenic Foundation provides support and follow-up to all clients who leave the agency. Discharge/transition planning is started at the earliest possible point in treatment. In addition to you, other stakeholders, as appropriate, are included in the planning process such as family members, guardians, employers, other community service providers, and psychiatrists. Your status will be documented as “discharged” when Hellenic Foundation closes your case record. A Closing Summary/Follow-up form will be completed upon each your exit from the program and entered into your case record. If you are in need of services or have any questions after your discharge from the agency, you may contact our Psychotherapist/Case Manager at 773-631-5222 ext. 106.
Obtaining Input
In order to ensure that our programs and services are effective, we conduct regular evaluations. You may be asked to provide information to assess your overall mental health status at the beginning of treatment and periodically for the duration of service. You may also be asked to complete a Client Perception of Care survey to tell us how satisfied you are with our services and where improvements can be made.
Fee Policy
Hellenic Foundation charges fees for services provided to Clients. Clients are made aware of the agency’s fee policies at admission. Hellenic Foundation believes the setting and collecting of fees is a clinical issue. A Client’s willingness to accept the set fee and to make timely payment reflects his/her understanding and valuation of the therapeutic process.
Insurance
Hellenic Foundation will soon be accepting Blue Cross Blue Shield insurance. A client with private insurance pays the specified co-pay for that insurance. If the specified fee produces a hardship and a barrier to treatment, then a Fee Hardship Form is completed and is submitted to the Admissions Team for review and approval. If a Client’s insurance company fails to pay, the Client is responsible for the shortfall.
A client who has insurance but chooses not to use it, or whose insurance will not pay for treatment, is responsible for paying the full fee for agency services. If eligible for the sliding fee scale, the client must pay no less than $36.
Sliding Fee Scale
For Clients who do not have insurance or entitlements, Hellenic Foundation accepts less than full fee for services from those who qualify for the sliding fee scale based on household income and number of dependents.The Admissions Team assesses the Client’s qualification for the sliding fee scale and considers extraordinary expenses such as medical costs, child support, garnishments, etc. when setting the fee. The fee for service is determined during this assessment and the Client is asked to sign a Fee Agreement to confirm his/her willingness to accept the responsibility for payment. A fee that is set by the Admissions Team, which is outside of the established guidelines, must be supported by a Fee Hardship Form. The Fee Hardship Form is time limited and must be reviewed and approved by the Executive & Clinical Director. A zero fee must be reviewed and approved by the Executive & Clinical Director.
Fee Revision
A Client may, during the course of treatment, appeal for a time limited fee revision. This appeal, if granted, is reviewed and signed by the Therapist, the Admissions Team and the Executive & Clinical Director.
Payment of Fees
The Primary Therapist collects client fees at the time service is provided, who then enters the payment in the Client’s fee maintenance record in the Client’s file. A schedule of charges and payments is available to Clients upon request.
Failure to Pay
Failure to pay fees on a timely basis is a therapeutic issue that should be discussed during the session. If there is a balance due by the Client, it is printed on the Client’s service sheet in the client’s file. The Therapist should remind the client that failure to pay could result in suspension of services. Administrative personnel routinely review outstanding balances and decide a course of action based on the case dynamics.
Please contact us to request a pre-screening by calling 773.631.5222 ext. 106
or send us your request by filling out the form below:
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